Air Alliance Group ensures the sustainability of its activity and flies high with Creatio’s Low-Code / No-Code platform

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Airline aims to accelerate operations and overtake competitors by automating business ideas in minutes

BOSTON, August 6, 2021 / PRNewswire-PRWeb / – Creatio, a global software company that provides a leading low-code / no-code platform for process management and CRM, announced today that it has been selected by Air Alliance for its scalable low-code / no-code technology solution. The Air Alliance Group, a certified airline, has chosen Creatio to accelerate its operations by aligning its five business divisions, refining the accessibility of customer data and adopting tools that allow users to build applications and automate process in minutes. Air Alliance screened several suppliers before landing on Creatio.

The main goal of the company was to become more customer-centric by improving the customer experience throughout the customer journey. To realize this vision, it was essential to migrate a variety of existing IT systems and customer data onto a secure platform as a “single source of truth”. Backed by cloud technology, Creatio enables every user to access live data anytime, anywhere. It goes without saying that precise and personalized information is a major factor in customer satisfaction. This is especially critical for urgent air ambulance missions and response times. The project also aims to break down existing silos to improve customer and project information and data sharing between divisions, thereby expanding cross-selling and upselling opportunities. Automating repetitive tasks in marketing, sales, and service was also key to increasing customer satisfaction and improving employee productivity. The limited alignment of processes has also reduced the operational visibility of management to assess company performance. With these hurdles now gone and with the implementation of Creatio’s low-code / no-code platform, Air Alliance is currently looking to improve employee work efficiency by 20% and increase the lifetime value of the company. 10% customer.

Creatio’s mission to help companies accelerate by providing solutions to quickly and easily automate business ideas has been what attracted Air Alliance. Creatio also offers a composable approach to application development and workflow automation. The enterprise’s out-of-the-box functionality eliminates the need to build basic modules for applications from scratch. Its preconfigured modules have common core functions needed by multiple applications, and they can be reused to develop different solutions faster. In this way, users can reuse pre-built or newly developed modules, plug-ins and entire applications to quickly create the necessary solutions. Air Alliance was looking to perpetuate its business, that was surely the way to do it.

“Today’s customers are looking for quick answers and high quality problem-solving skills,” says Eva kluge, Commercial Director of the Air Ambulance division of Air Alliance. “A CRM is a great support for delivering the top-notch service that customers are looking for. On the sales and business development side, our teams can see in seconds what requests customers have sent, and they can get a quick record of every interaction so that they can provide customers with quick and helpful responses. “

The implementation of the system was carried out by Qulysoft.

“At Qulysoft, we are honored to work with Air Alliance, which helps save lives through speed, precision and excellent medical knowledge and helps them take their ideas to the next level of ‘flight’. Creatio’s codeless CRM platform, but also with our highly experienced business analysts, technical experts and our proven and successful project approach. We are making sure Air Alliance can even better fulfill its mission of “WE FLY FOR YOUR LIFE”. Steffen Dudda, Managing Director, Qualyssoft Germany

“Our products and customer relationships are all about empowerment and self-sufficiency. It’s no secret that in today’s highly competitive business environment, companies are looking for smart solutions for the business process management and CRM to help streamline processes, accelerate operations and engage their customers and prospects more effectively. We are proud to have partnered with Air Alliance Group to provide them with the competitive edge they need to thrive in industry. Andrew Fenton, Director of Sales, EMEA and APAC, Creatio.

About Creatio
Creatio is a global software company providing a leading low-code platform for process management and CRM. The company has been highly recognized as a market leader by leading industry analysts. Its smart products accelerate sales, marketing, service and operations for medium and large businesses. With hundreds of partners, Creatio is present in 110 countries around the world.
For more information, please visit http://www.creatio.com

About the Air Alliance group
Founded as a small aircraft maintenance company in 1993, Air Alliance has today grown into a major operator and supplier of business aviation. Today, the Air Alliance group portfolio includes air ambulance flights, charter flights, aircraft sales, a flight training school as well as aircraft technology and maintenance. With four offices located at Germany, Austria and the United Kingdom. As such, Air Alliance occupies a dominant position on the international market. This was further confirmed when Air Alliance won the “Air Ambulance Company of the Year 2017” award at the ITIJ Industry Awards held in Barcelona and again in 2018 at the ITIJ Industry Awards in Geneva. For more information, please visit: http://www.air-alliance.de

About the Qualysoft Group
The Qulysoft Group was founded in Vienna in 1999. An independent IT consulting and services company, it supports its international clients by offering them tailor-made, flexible and innovative IT solutions. For more information, please visit https://qualysoft.com/en

Media contact

Pierre Moran, Indicate media, (347) 880-2895, peter@incatemedia.com

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